Job Description

About the Role

We are looking for a Customer Quality Management Staff to act as the main contact for customer quality issues. You will handle quality documentation, manage customer complaints, support audits, and drive problem-solving activities.

Key Responsibilities

• Handle customer communications on quality issues.
• Prepare and submit PPAP, APQP, PSW, PCR/ECR.
• Act as 8D coordinator for complaints and investigations.
• Support customer audits and trial events.
• Analyze defective parts and lead containment actions.
• Support new product launches and quality reporting.

Qualifications

• 5+ years’ experience in the automotive industry.
• Strong knowledge of 8D problem-solving and IATF 16949.
• Good English (speaking, reading, writing).
• Experience with SAP or Power BI is a plus.
• Japanese or Chinese language skills are an advantage.