Job Description

Job Purpose:
To lead and manage the Quality Assurance department by developing, implementing, and maintaining effective quality control and testing systems, ensuring compliance with organizational and customer standards.

Key Responsibilities:

• Supervise and mentor QA team members; manage daily departmental activities.
• Design and implement QA processes and testing systems.
• Coordinate with Sales, Production, Warehouse, and R&D to ensure quality alignment.
• Investigate product quality issues onsite with production teams.
• Lead root cause analysis for quality issues and customer claims (8D reports).
• Review and resolve critical quality concerns.
• Conduct routine audits on processes and products.
• Develop and enhance lab testing procedures.
• Promote continuous improvement across all QA systems and practices.

Required Skills and Qualifications:

• Bachelor’s degree in Engineering (Master’s in Engineering Management preferred).
• Minimum 10 years of experience in QA or related roles, with supervisory experience.
• Strong leadership, communication, and customer service skills.
• Proficient in Microsoft Office Suite.
• Strong analytical and problem-solving capabilities.
• Ability to simplify and optimize systems and processes.