Overview

We're looking for an experienced professional to drive customer quality performance, manage complaints, and collaborate across functions to deliver top-tier service.

Key Responsibilities

• Manage and resolve customer complaints professionally to enhance satisfaction and improve NPS.
• Lead root cause analysis and corrective actions to prevent recurring issues.
• Coordinate with internal teams and global partners to align on quality standards.
• Support production teams in reducing defects and achieving high quality targets.
• Monitor and report on customer quality performance regularly.
• Maintain strong relationships with customers and respond effectively to their concerns.
• Communicate with clients through various channels and ensure smooth resolution processes.

Qualifications

• Bachelor’s or Master’s degree in Engineering or related fields.
• Minimum 10 years of industrial experience, with at least 5 in customer quality service in manufacturing.
• Strong leadership, communication, and interpersonal skills.
• Fluent in English; skilled in using statistical tools and MS Office.
• Experience in food or packaging quality systems is a plus.

What’s Offered

Attractive benefits include housing and transportation allowances, medical coverage, insurance, performance-based bonuses, provident fund, and other employee perks.

If you are interested in this role, please submit your up to date details as soon as possible, ANCOR are committed to providing a shortlist to our client in the next week and we would therefore encourage you to apply immediately to avoid missing out on this opportunity.

For more information, please contact Nisha, you can email at tanisha@ancor.co.th or call 0808959558