Job Description

Position: Guest Relations Executive

Experience Required: 1 to 2 Years

Location: Rama 3 (10 mins by car from Central Rama 3)

Job Summary

We are seeking a personable, proactive, and well-presented Guest Relation Executive to enhance our customer experience. The ideal candidate will have 1–2 years of experience in a hospitality or customer-facing role, with a strong passion for service excellence and the ability to handle guest concerns efficiently and professionally.

Key Responsibilities

• Welcome guests warmly and ensure a smooth check-in and check-out process.
• Handle guest queries, feedback, and complaints promptly and professionally.
• Build and maintain strong relationships with guests to enhance loyalty and satisfaction.
• Coordinate with internal departments (housekeeping, F&B, reservations) to meet guest needs.
• Maintain up-to-date guest records and ensure accurate documentation.
• Upsell hotel services and amenities when appropriate.
• Conduct regular follow-ups with guests during their stay to ensure a positive experience.
• Assist in organizing special events or VIP guest arrangements.
• Ensure the lobby and guest areas are clean and presentable at all times.

Key Requirements

• Bachelor's degree or diploma in Hospitality, Hotel Management, or related field.
• 1–2 years of experience in a guest relations or front office role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and hotel management software (e.g., OPERA, IDS, etc.).
• Fluency in English (additional languages are a plus).
• Pleasant personality with a customer-first mindset.
• Ability to multitask and remain calm under pressure.
• Flexibility to work in shifts, including weekends and holidays.