Job Description

Job Highlights:

• Prior experience in retail, hospitality, or customer service, with a solid understanding of the premium fashion industry.

Job Description

• Take part in ongoing training sessions to enhance your skills.
• Adhere to all onboarding processes, such as completing the Induction Workbook.

Product Knowledge & Store Presentation

• Consistently expand your knowledge of our products.
• Comply with all training materials related to collections and visual merchandising guidelines.
• Assist in maintaining the sales floor, managing stock levels, and visual displays.
• Help with stock handling, including deliveries, returns, and inventory processes like stock takes and cycle counts.
• Understand store-wide and individual performance metrics (KPIs) and targets.
• Implement action plans aimed at improving productivity.
• Assist with loss prevention and inventory management efforts.
• Stay informed about competitors and trends in the local market to support commercial awareness.

Customer Service

• Provide exceptional customer service, aiming to create a strong base of loyal shoppers.

• Maintain a customer-focused approach to ensure a top-tier shopping experience.

• Take responsibility for collecting and maintaining accurate CRM data.

• Support management in handling transactions, customer complaints, and returns.

• Use business systems and current technology effectively.

• Follow all company policies, including Health & Safety, Operational Guidelines, and Uniform Standards.

Qualifications

• Prior experience in retail, hospitality, or customer service, with a solid understanding of the premium fashion industry.
• Strong passion for and knowledge of the brand.
• Commercially driven with excellent communication skills across all levels.
• Adaptable and responsive to business needs.
• Eager to learn and grow continuously.
• Tech-savvy and comfortable with modern retail systems.
• Culturally aware and sensitive to customer needs.
• Attentive and responsive to customer expectations.