Job Description

Job Highlights:

• Minimum 5 years in Quality Assurance with FMCG industries.
• Experience with audits, supplier management, and quality systems
• Alternate Saturday working

Job Description

• Establish departmental policies and objectives for quality assurance, including setting work standards and defining key performance indicators for success.
• Design and implement comprehensive quality assurance strategies and master plans that support the organization’s overall strategic direction and internal guidelines.
• Oversee and evaluate operational activities to ensure they meet established goals, which includes: Maintaining quality system certifications, Managing customer audits, Controlling supplier quality, Ensuring compliance with updated regulations and Overseeing food and facility registration processes
• Serve as a liaison with customers, government bodies, and vendors/service providers to ensure clear and complete communication about products and services, and to promptly resolve any issues.
• Develop and manage the department’s budget, monitoring expenses to ensure alignment with operational goals and adherence to financial constraints.
• Structure departmental workflows, define standard operating procedures, and assign roles and responsibilities. Contribute to workforce planning and defining job scopes.
• Collaborate with internal and external teams to analyze data, investigate issues, follow up on tasks, and coordinate efforts related to the department’s objectives.
• Disseminate company policies to staff and ensure consistent compliance across the organization.
• Foster strong working relationships by communicating the company’s vision, mission, and strategic direction, promoting teamwork and engagement toward shared goals.
• Motivate and support staff to achieve high performance while cultivating a positive and productive work atmosphere.
• Provide training and mentorship to team members, assess performance, give constructive feedback, and manage disciplinary or recognition processes when needed.
• Address and resolve departmental issues, report them to upper management, and carry out additional tasks as assigned by supervisors.
• Take part in continuous improvement initiatives related to production and product quality, such as 5S, ISO, and KAIZEN programs.

Qualifications

• Bachelor’s degree in Food Science, Quality Assurance, Engineering, or a related field.
• 5+ years in quality assurance or operations, preferably in food manufacturing, with leadership experience.
• Knowledge of ISO, GMP, HACCP, and regulatory compliance
• Experience with audits, supplier management, and quality systems
• Strong communication and coordination abilities Budget planning and team management
• Familiarity with 5S, KAIZEN, and continuous improvement practices
• Effective leader, problem-solver, and team motivator with a commitment to quality and operational excellence.