Job Description

Job Highlights

• Quality and customer management
• Customer Service
• Experience in Customer Quality Service within the manufacturing industry.

Job Description

• Handle customer complaints with professionalism, adhering to established protocols to improve customer satisfaction and enhance the Net Promoter Score (NPS).
• Implement corrective and preventive measures to prevent future issues, ensuring a strong system is in place.
• Work closely with both internal and external stakeholders to ensure the complaint resolution process meets customer and business partner expectations.
• Collaborate with global, regional, and local teams to align overall quality performance with top industry standards.
• Partner with operations to drive initiatives aimed at reducing defects and achieving a zero-defect goal. Address customer concerns promptly, providing timely and effective solutions. Manage customer interactions via appropriate communication channels, coordinating with local teams.
• Regularly monitor and update customer quality performance based on predefined reporting schedules. Cultivate strong customer relationships and develop an effective network for quick and professional complaint resolution.

Qualification

• Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, or technical/business field
• 10 + years of Customer and quality service with any industry
• Experience leading Customer service  improvement projects
• Food and Beverage manufacturing background preferred
• Experience working for a multi-national organization