Job Description

Responsibilities

• Assist customers with equipment and spare parts orders, including product information, pricing, availability, and delivery schedules
• Receive and process customer orders via email, phone, and online systems
• Track order status and coordinate changes to ensure on-time and accurate shipment
• Respond to customer inquiries and provide effective solutions
• Prepare and review export documents such as commercial invoices, packing lists, NAFTA certificates, SLI, and L/C-related documents
• Prepare quotations and provide inside sales support
• Support process improvement initiatives and perform other related duties as assigned

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field preferred
• 5-7 years of experience in customer service, order management, or a related role
• Strong understanding of customer service principles
• Experience with SAP and Zendesk is an advantage
• Computer proficiency
• Good command in English
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment