Job Description
Responsibilities
- Assist customers with equipment and spare parts orders, including product information, pricing, availability, and delivery schedules
- Receive and process customer orders via email, phone, and online systems
- Track order status and coordinate changes to ensure on-time and accurate shipment
- Respond to customer inquiries and provide effective solutions
- Prepare and review export documents such as commercial invoices, packing lists, NAFTA certificates, SLI, and L/C-related documents
- Prepare quotations and provide inside sales support
- Support process improvement initiatives and perform other related duties as assigned
Qualifications
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field preferred
- 5-7 years of experience in customer service, order management, or a related role
- Strong understanding of customer service principles
- Experience with SAP and Zendesk is an advantage
- Computer proficiency
- Good command in English
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment