Our client's cannabis retail brand was founded with a vision of creating a sanctuary of natural bliss in Koh Samui and Phuket. Inspired by a dream of an Eden-like garden filled with cannabis, the brand aims to redefine the cannabis retail experience in Thailand. Combining high-quality cannabis with an immersive, emotionally connected customer experience, our client's slogan, "Cannabis Freedom," reflects a commitment to responsible consumption and personal transformation. The store offers more than just cannabis; it fosters a culture of joy, community, and freedom. Whether you're an expert or a newcomer, our client invites all to explore the essence of cannabis freedom and expand their career. Apply now.

HR Learning & Development (Samui)

Salary: 40k-50k 

Location: Based in-Samui

Reports to: Head of Learning & Development

Role Summary: The Performance & Learning Lead is responsible for frontline capability

development through onboarding, structured OJT, and in-store coaching. The role focuses on service quality, upselling behavior, and skill gap closure—driving frontline team performance in partnership with Operations.

Key Responsibilities:

● Support the Head of L&D in designing and delivering training programs that align with business goals and staff needs.

● Deliver onboarding and service training for new hires

● Lead training sessions (workshops, seminars, webinars)

● Conduct regular OJT and in-store coaching sessions

● Identify and close skill gaps in service, upselling, and communication

● Prepare training materials, handouts, and assessments, and ensure training venues are ready and equipped

● Reinforce company service standards and SOPs through observation and coaching

● Partner with team leader and Operations to align training priorities

● Track training progress, store visits, and improvement follow-ups

● Maintain training records and provide regular reports to the Head of L&D

● Participate in regional performance reviews and improvement planning

● Submit required training documentation to the Department of Skill and development in compliance with legal regulations

Qualifications:

● Bachelor’s degree or higher in a relevant field (e.g. Business, HR, Education, Hospitality, or Retail)

● 3–5 years of experience in retail, customer service, or operations

● At least 2 years in a training, coaching, or team leadership role

● Experience in multi-store or regional operations is a strong advantage

● Good English communication skills

● Able to use Microsoft Office and basic digital tools

● Training or coaching certifications are a plus

Key Competencies

● Strong communication and facilitation skills

● Ability to coach and motivate others

● Organized, proactive, and self-directed

● Ability to manage schedules, self-direct, and travel within the region

● Passionate about people development and customer experience

The Interviews taking place immediately for the shortlisted candidate, please send your CV to teerachote@ancor.co.th to be considered for this great opportunity.