Job Description
Job Highlights
- We are working with a leading global technology company for Network Change Management position.
- Our client is Japanese Company with expertise in IT solutions for more than 60 years.
Job Summary
- We are working with a leading global technology company for Network Change Management position.
- Our client is Japanese Company with expertise in IT solutions for more than 60 years.
Job Description
- Manage 5 staffs who support our IT Operation support service including consult, coaching and support training efforts
- Support change management at the Operation level and Services level
- Apply a structured methodology, dispatch to suitable engineer and lead change management activities
- Create WP/actionable deliverables for the core change management plans and complete change management assessments
- Identify, analyze and prepare risk mitigation tactics
- Support communication efforts and Assess the change impact
- Define and measure success metrics and monitor change progress, track and report issues to upper level
Experiences
- Experience at least 5 years in managing network support operation team
- A solid understanding of how people go through a change and the change process
- In-depth understanding of Routing and Switching and communication protocols (mainly TCP/IP), routing protocols
- Experience with and knowledge of ITIL, change management principles, methodologies and tools
- Strong Technical experience with Cisco L2,L3 switch
- Technical experience with Cisco Wireless Controllers and Aruba 7010 Wireless Controllers/ClearPass
- Strong Technical experience with Next-Generation Firewall Palo-Alto, Fortinet, Cisco and Checkpoint
- Hand-on experience with Load Balance/Fortigate, Proxy and Velocloud/Viptela SD WAN
Qualifications
- Good communication in English language.
- Excellent leadership and mentoring skills.
- High level problem-solving and communication skills.
- Sharp troubleshooting skills
- Problem solving and root-cause identification skills and must be a team player and able to work collaboratively with others
- Cisco certified Network Professional Security(CCNP Security)
- Cisco Certified Network Professional Enterprise (CCNP Enterprise)
- The Palo Alto Networks Certified Network Security Engineer (PCNSE)