Job Description

Job Description:

We are looking for a dynamic and experienced IT Business Analyst Manager to act as a strategic bridge between technology and business operations. This role combines leadership, hands-on system expertise, and a strong understanding of business processes to deliver impactful IT solutions. You will lead a team of business analysts, support digital transformation, and actively contribute to system configuration and optimization efforts.

Key Responsibilities:

• Translate business objectives into clear, actionable IT requirements that align with organizational goals.
• Design, configure, and optimize IT systems and business applications (e.g., ERP, CRM, workflow tools).
• Collaborate with stakeholders to shape short-term technology strategies and implement quick-win initiatives.
• Lead and mentor a team of business analysts to deliver cross-functional solutions.
• Drive business process improvements and support digital transformation efforts.
• Maintain system documentation, process workflows, and technical specifications.
• Evaluate system performance, recommend enhancements, and ensure data accuracy and integrity.
• Coordinate with developers, QA teams, and project managers to ensure timely and effective solution delivery.

Qualifications:

• Bachelor’s degree in Information Technology or a related field.
• 5+ years of experience as a Business Analyst, including 5+ years in a leadership or managerial role.
• Proven hands-on experience configuring business systems such as SAP, Salesforce, or Microsoft Dynamics.
• Strong expertise in business process modeling, requirements gathering, and stakeholder engagement.
• Demonstrated leadership skills with a focus on coaching and team development.
• Ability to execute short-term IT strategies within complex business environments.
• Excellent analytical, communication, and problem-solving abilities.
• Experience in change management and delivering end-user training