Operation Team Lead 

Key Expectations:

Lead and mentor the operations team

Develop and implement operational strategies that align with the company's overall business goals.

Set and monitor performance KPIs for operation teams and adjust strategies as necessary.

Manage daily operations and services, ensuring adherence to policies and procedures.

Ensure compliance and policy meet with client requirement.

Training programs to enhance team skills 

Demonstrate excellent proficiency in both English and Thai, with strong written and verbal communication skills. Ensure that all work is compatible and effective.

Collaborate with sales teams to onboard client.

Review and renew contracts and terms with suppliers to secure the best rates and services for clients.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field.

• A minimum of 7-10 years of experience in operations management within the travel industry, with a focus on air ticketing.

• Strong understanding of air ticketing systems, pricing models, and distribution channels.

• Excellent leadership and team management skills with a track record of driving operational excellence.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Exceptional communication and interpersonal skills, with the ability to build relationships with clients and partners.

• Proficient in travel management software and GDS platforms (e.g., Amadeus, Airline agent portal).

Please send your resume/CV to supalak@ancor.co.th