Job Description

Job Highlights:

• Strong background and expertise in Global Logistics is preferred
• Comprehensive understanding of airfreight products, services, and market trends.

Job Description

• Lead and supervise the team in managing day-to-day operational activities.
• Plan, oversee, and ensure smooth and efficient execution of daily operations to deliver high-quality service to customers.
• Manage all aspects of import/export documentation, cargo coordination, and related operational tasks.
• Foster and maintain strong working relationships with airlines, co-loaders, and service vendors.
• Develop, implement, and maintain Standard Operating Procedures (SOPs) to meet operational and client requirements.
• Ensure compliance with company policies and SOPs across all team members and operational tasks.
• Coordinate closely with the customer service and sales teams to ensure seamless operations and delivery of high-standard services in compliance with regulations and internal governance frameworks.
• Compile and prepare regular operational reports for management’s review and decision-making.
• Serve as a liaison with government authorities and external agencies when necessary.
• Continuously evaluate operational processes, implementing best practices to enhance the efficiency, quality, compliance, and overall performance of air freight services.
• Handle and follow up on any additional projects or ad hoc tasks assigned by the supervisor.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Warehouse Management, or a related discipline.
• At least 10 years of hands-on experience in air export/import operations, with a minimum of 3 years in a managerial or supervisory role.
• Strong background and expertise in Global Logistics is preferred.
• Professional, customer-focused, self-driven, and pleasant personality.
• Proficient in Microsoft Office tools, including Excel, Word, and PowerPoint.
• Comprehensive understanding of airfreight products, services, and market trends.
• Established network and strong relationships with regional and global carriers, particularly within Thailand.
• Knowledgeable in export regulations and legal compliance.
• Possession of a valid Dangerous Goods Handling Certificate.
• Strong leadership, negotiation, administrative, and interpersonal skills.
• Competent in PC operations and Microsoft Office applications.
• Excellent verbal and written communication skills.
• Fluent in English; proficiency in Chinese is an added advantage.