About the Company:
Our client is a well-established player in the logistics and terminal services sector. With a strong presence in the region, they are committed to excellence, innovation, and delivering top-tier service to a global clientele.

Job Description:
We are currently seeking a Customer Service Manager who will be responsible for managing client relationships and ensuring smooth operations related to shipping, logistics, and terminal coordination. The ideal candidate will have excellent communication skills and the ability to work cross-functionally in a dynamic environment.

Key Responsibilities:

• Manage and maintain positive relationships with clients and partners
• Oversee shipping, port, and terminal-related operations
• Coordinate with internal departments to ensure service excellence
• Represent the company in business functions and client interactions
• Support business development initiatives through customer engagement

Qualifications:

• Bachelor's degree or higher in Business, Logistics, or a related field
• Strong command of English, both written and spoken
• Experience in logistics, freight forwarding, or terminal operations preferred
• Professional, service-minded, and customer-focused
• Comfortable working in both Thai and international business settings
• Strong interpersonal skills with a pleasant and approachable personality

Job Highlights:

• 5–7 years of experience in Organizational Development and/or Human Resources in a mid-to-large organization.
• Excellent English proficiency, with solid project management, communication, and presentation skills.

Job Description

Strategic Learning & Skills Development

• Formulate a long-term learning strategy driven by skill-gap assessments, ensuring alignment with business goals and future capability needs.
• Leverage AI to identify individual skill gaps and deliver personalized learning paths that support self-directed career progression.

Innovative Learning Technologies & Methods

• Deploy advanced learning technologies, including VR/AR for immersive experiences, microlearning for flexible training, and AI-enabled adaptive platforms.
• Combine virtual and face-to-face training approaches to cater to diverse learning styles and support hybrid work environments.

Ongoing Upskilling & Reskilling

• Design flexible upskilling and reskilling initiatives focusing on digital, soft, and cross-functional skills to future-proof the workforce.
• Collaborate with e-learning providers and industry professionals to broaden program access and effectiveness.

Leadership & Digital Readiness

• Offer digital literacy and leadership development programs to cultivate resilience, innovation, and adaptability across all employee levels.
• Implement targeted development tracks for emerging leaders and high-potential talent to ensure a strong leadership pipeline.

Data-Driven Learning Impact

• Measure learning outcomes through engagement, skill development, and real-world application to assess program success.
• Use learning analytics to refine content and continuously optimize programs to align with changing business needs.

Staying Ahead of Learning Trends

• Integrate emerging technologies, social learning models, and credentialing systems to keep learning strategies relevant and impactful.
• Foster a culture of continuous improvement through innovation and benchmarking against industry best practices.

Qualifications

• Bachelor’s or Master’s degree in Organizational Development, Business Administration, Psychology, or a related field.
• 5–7 years of experience in Organizational Development and/or Human Resources in a mid-to-large organization.
• Familiarity with Learning Management Systems, training delivery frameworks, and learning design is preferred.
• Strong customer focus, team collaboration, and a proactive, results-oriented mindset.
• In-depth knowledge of HR practices with a focus on training and employee development.
• Excellent English proficiency, with solid project management, communication, and presentation skills.
• Strong analytical and strategic thinking capabilities.
• Highly organized, adaptable, creative, and resilient under pressure.
• Demonstrated problem-solving and collaborative decision-making abilities.
• Skilled in facilitation, instructional design, and training delivery is an advantage.

We are seeking an experienced Account Management Manager to join a leading organization in the port and terminal management/logistics industry. This role offers an exciting opportunity to drive commercial strategies, manage client relationships, and ensure contract compliance in a dynamic and growing sector.

Key Responsibilities:

✅ Develop and implement commercial strategies to maximize revenue and expand market share.
✅ Oversee contract negotiations and manage agreements with clients, suppliers, and service providers.
✅ Build and maintain strong client relationships, acting as the key point of contact for business inquiries.
✅ Conduct market research and analyze trends to identify new business opportunities.
✅ Assist in financial planning, forecasting, and budgeting related to commercial activities.
✅ Collaborate with the sales team on proposals, pricing strategies, and marketing initiatives.
✅ Ensure compliance with industry regulations and mitigate commercial risks.

Qualifications:

🎓 Education: Bachelor's degree in Business Administration, Economics, Commerce, or a related field (Master’s degree preferred).
📅 Experience: Minimum 10 years in commercial management, preferably within the port and terminal or logistics sector.
💼 Skills:
✔ Strong understanding of commercial principles, contract negotiations, and business development.
✔ Proficiency in financial analysis and reporting.
✔ Excellent negotiation, analytical, and problem-solving skills.
✔ Proven ability to build and maintain strong client relationships.
✔ Strong communication, presentation, and interpersonal skills.
✔ Fluent in English (written and spoken).
✔ Familiarity with commercial management software and tools.

This is a fantastic opportunity for a strategic and results-driven professional to make a significant impact in the port and terminal industry.

Don’t miss out on this lifetime opportunity to grow your career path, with an international staffing company. ANCOR Thailand is one of the fastest growing recruitment companies in SEA. The business specializes in permanent recruitment in various sectors such as Technology, FMCG & Pharma, Industrial, Retail & Logistics, & a rapidly expanding Outsourcing division covering services such as payroll, temp staffing and contracting.

We are excited to launch a new solution for our clients known as Express Recruitment and are currently seeking a Recruiter based in Bangkok office location.