Job Description
Job Description
- Manage and oversee all operations related to air freight import and export services.
- Coordinate with airlines, agents, and global partners to ensure timely and cost-effective shipping solutions.
- Supervise and lead the air freight team to ensure smooth workflow and high service quality.
- Monitor shipment status, resolve delays or issues, and provide proactive communication to clients.
- Ensure compliance with international shipping regulations, customs procedures, and safety standards.
- Negotiate freight rates and space allocations with carriers to maximize profitability.
- Develop and implement standard operating procedures (SOPs) to enhance efficiency and accuracy.
- Analyze performance metrics and generate reports for continuous improvement and cost control.
- Collaborate with sales and customer service teams to support business development and client retention.
- Manage documentation processes including airway bills, permits, invoices, and customs declarations.
Qualifications:
- Bachelor's degree in Logistics, Supply Chain Management, International Business, or a related field.
- At least 5 years of experience in air freight or freight forwarding, with 2+ years in a supervisory role.
- Strong knowledge of international air freight regulations and customs clearance procedures.
- Excellent negotiation, leadership, and problem-solving skills.
- Proficient in logistics software and Microsoft Office.
- Good command of English (written and spoken).