Key Qualifications:

• Proficient in both written and spoken English
• Background in the automotive industry.
• Minimum of 5 years of experience
• Excellent negotiation abilities and strong customer focus
• Bachelor’s or Master’s degree in Marketing, Administration, or related fields.

Job Responsibilities:

• Oversee customer service and after-sales support operations.
• Collaborate with customers both domestically and internationally.
• Process and interpret customer orders and forecasts.
• Enter and confirm purchase orders within the ERP or relevant system.
• Guarantee the timely preparation of shipping documents, including packing lists, commercial invoices, bills of lading, and import/export paperwork.
• Generate and evaluate shipping requirement reports daily.
• Liaise with operations teams to manage product transitions, ensuring optimal inventory levels for parts and finished goods.
• Work with the Finance department to assess and adjust credit availability as necessary, and review unresolved disputes weekly for timely resolution.
• Submit necessary documentation to banks for payment terms, including letters of credit and Cash Against Documents (CAD).
• Arrange drop shipments with third-party vendors and internal suppliers.
• Address any shipping discrepancies with customers and serve as the primary contact for customer return processes.
• Oversee the complete and timely processing and fulfillment of orders.
• Manage outbound customer service, including order placement, invoicing, and handling customer complaints for first trade customers.
• Plan and monitor the receipt, order processing, and dispatch of goods.
• Lead customer service professionals to ensure customer and employee satisfaction, retention, and the fulfillment of their needs.
• Develop and implement new procedures and systems to enhance customer relations and ensure complete customer satisfaction.
• Communicate with suppliers, logistics, operations, and international customer service teams to address issues impacting the supply chain and service levels, both internally and externally.
• Maintain strong relationships with customers, suppliers, and overseas partners.
• Provide guidance and support to the team in problem-solving situations.
• Monitor team performance against company goals and targets.
• Ensure that customer complaints are handled professionally.
• Track business and process metrics to assess customer service effectiveness.

If you are interested in this role, please submit your up to date details as soon as possible, ANCOR are committed to provide a shortlist to our client in the next week and we would therefore encourage you to apply immediately to avoid missing out on this opportunity.

For more information please contact Nisha, you can email at tanisha@ancor.co.th or call 0808959558